This addition of the Tall Man is definitely brand new.. no signs of wear or scratches at all on the packaging (unlike ordering from eBay where you don't know what you're getting). The detail of every part of this product is incredible. NECA did an excellent job getting the fine detail of the Tall Man. Even the little "death ball" is detailed to where you can see the spiralization of the drill-screw. ReelArt had my order shipped in only about a day, so I didn't have to wait long to receive it. I had a question regarding the order, and they responded within the same day. This is an excellent, detailed product, and from researching online, this is the best site to order it from. I highly recommend ordering this from ReelArt for any true Phantasm fan.